Shipping policy

Last Updated: July 18, 2026

Thank you for shopping with HINARU. We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During product launches, promotional events or peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Within India: 3–7 business days
  • International Orders: 7–21 business days (depending on the destination and customs processing)

Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays or customs clearance.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, package weight and the selected shipping method.

Any applicable customs duties, import taxes or local fees for international orders are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details. You can use the tracking number to monitor your shipment through the courier's website.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before completing your purchase.

HINARU is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to deliver every order on time, unforeseen circumstances such as severe weather, transportation disruptions, customs inspections or courier service interruptions may affect delivery schedules.

We appreciate your patience and will assist in tracking your shipment whenever possible.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

Please include:

  • Your order number
  • Photographs of the damaged package or product (if applicable)
  • A brief description of the issue

We will work with our shipping partners to resolve the matter as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: connect@hinaruglobal.com

Address:
HINARU
#15, 7th Cross, Vivekananda Layout,
SM Road, T. Dasarahalli,
Bengaluru – 560057, Karnataka, India.